Shipping policy

 

Thank you for choosing Supps! We're dedicated to providing you with a smooth shopping experience. Please take a moment to review our shipping policy for all the details on our shipping practices:

1. Shipping Methods:

• We offer Standard Delivery (Evri 48 Tracked) and Express Delivery (Royal Mail 24 Tracked) — choose your preferred speed at checkout.

2. Shipping Times:

• Choose Express delivery and order before 6pm (UK) for next working day delivery. Orders placed after 6pm are sent the following working day. Standard delivery typically takes 2-3 working days.

3. Shipping Costs:

• Standard Delivery (Evri 48 Tracked): £1.99, free on orders over £30.
• Express Delivery (Royal Mail 24 Tracked): £2.99.
• Standard delivery is always free on subscription orders 

4. Shipping Restrictions:

• We currently do not ship internationally.

5. Order Processing Time:

• Orders placed before 6pm are processed and dispatched the same working day.

6. Tracking Information:

• Tracking information will be emailed to you as soon as your order is placed.

7. Shipping Partners:

• We partner with Royal Mail & Evri to ensure reliable and efficient delivery of your orders.

8. Lost or Damaged Items:

• In the rare event of lost or damaged items during shipping, please contact our customer support at hello@suppsgummies.com for assistance.

9. Returns and Exchanges:

• We stand by the quality of our products. If you do not see visible differences, we offer a 60-day money-back guarantee. For details on returns and exchanges, please visit our Returns and Exchanges page.

10. Customs and Duties:

• We do not ship internationally; therefore, customs duties and taxes are not applicable to our orders.

If you have any further questions or concerns regarding our shipping policy, feel free to contact our customer support team at hello@suppsgummies.com

Thank you for choosing Supps!